FAQ

PRICING

What do I get for free?

You get one free Standard Card every month.

What do I pay for?

You just pay for delivery – £1.65. You also pay for additional Standard Cards (starting with your second card in a given month) and, at your option, for upgrades to Premium Cards (folded greeting cards and invitations), Jumbo Folded Cards and Card Packs.

How often can I order a free card?

You can order one free card each month. Your free card count resets at midnight GMT on the 1st of every calendar month.

DELIVERY

When will my recipient receive the card I have ordered?

Your card will typically arrive in just 2-4 days.

Do you post to international destinations?

We sure do. You’ll pay only a small surcharge for delivery to anwhere outside the UK. Please allow 3-8 days for delivery to most international destinations.

Can I have the cards sent to myself?

Absolutely!

PRODUCT

How large are the cards?

Choose from our Standard Cards, Premium Cards or Card Packs which are all 7" x 5" (18x13cm). We now also offer Jumbo Folded Cards which are 10" x 7" (25 x 18cm)

What kind of paper will my cards be printed on?

Our Standard Cards are produced using a high-quality 130 lb card paper with a delightful glossy finish. For our Premium Folded Cards and Card Packs and also our Jumbo Folded Cards, we default to printing on the same 130 lb card paper with the glossy finish. Premium Folded Cards and Card Packs can be changed to a matt finish at checkout, if desired. As for our Premium Flat Cards and Card Packs, they come with a default matt finish on the 130 lb card paper, but you have the option to change to a glossy finish at checkout. All our Premium and Jumbo cards are delivered with accompanying envelopes.

Where will my cards be printed?

All of our cards are printed right here in the U.K. to the highest quality standards.

USING THE APPLICATION

FreePrints Cards does not have access to my photos on my device. How do I enable access?

iPhone or iPad: Open the Settings app, and then tap Privacy, Photos, and toggle FP Cards to ON.

Android: Open the Settings app, and then tap Apps & notifications, App permissions, Storage, and toggle FP Cards to ON.

MISCELLANEOUS

What if I or my recipient is not happy with my card?

Our customers love how their cards turn out. But if by some chance you are not 100% thrilled, we are happy to provide you with a complete refund.

Can I pick up my free magnetic photo strips order in person?

Yes, you can! For our customers’ convenience, we have a number of facilities where you can collect your magnetic photo strips order in person. And we’ll be adding more! Just use one of the following codes at checkout. Magnetic photo strips may be collected in Newton Abbot (Code PICKUP151), Plymouth (Code PICKUP153), Leyland (Code PICKUP154), Suffolk (Code PICKUP193), Essex (Code PICKUP194), Eastbourne (Code PICKUP195), Bicester (Code PICKUP197), Cardiff (Code PICKUP198), Powys (Code PICKUP199), Milton Keynes (Code PICKUP200), Northampton (Code PICKUP201), Peterbourough (Code PICKUP202), Bitteswell (Code PICKUP203), Lincoln (Code PICKUP204), Bolton (Code PICKUP205), Church Fenton (Code PICKUP206). In-person collection hours are Monday through Friday between 09:00 and 15:00. When you enter your promo code, the cost of delivery will be automatically deducted from your order. We'll let you know where to go when your order is ready.

How do I contact customer support?

You can receive support 24/7 directly in the app. After launching, tap the Main Menu button on the Home screen which looks like three horizontal lines, then tap the Help button and then tap Contact Us.

How can I request to manage my personal information?

Please click on this link to submit your request to our privacy team.